Returns

If you’re not fully satisfied with your purchase, you have 30 days from the date of purchase on www.jitsie.com to make a return. Items must be unused, unworn, unwashed, and returned in the original packaging with all product hangtags still attached.

Returning is easy with our online portal – just follow these simple steps:

1. Find your order
   Enter your order number or tracking code along with your postcode to locate your purchase.
2. Select items to return
   Choose the items you’d like to return and select a reason from the list (or write your own).
3. Choose your return method
   Drop off your return at a nearby service point using either a printable label or a QR code — whichever works best for you.

Once we’ve received your package and our team has checked and approved the returned item(s), we’ll process your refund within five working days to your original method of payment (e.g. credit card).
Please note:

• Shipping charges from the original order are non-refundable
• Return shipping costs are not covered by Jitsie
• Depending on your payment provider, it may take a few extra days for the refund to appear on your account

For any additional questions about returns, feel free to contact our customer service team at support@jitsie.com.

Jitsie guarantees that its products are free from defects in materials and workmanship for a period of two years from the date of purchase. This warranty applies only to the original purchaser and is subject to the following exclusions:

• Normal wear and tear due to ageing
• Improper assembly, installation, repair, or lack of proper maintenance
• Modifications or alterations made to the product
• Damage caused by crashes or accidents
• Improper fitment
• Use outside the intended purpose of trials

Jitsie makes no other express warranties or guarantees. If you believe your Jitsie product has a manufacturing defect, please contact us at support@jitsie.com. Jitsie is not liable for any incidental or consequential damages.

For warranty claims on Jitsie products purchased from an authorised Jitsie reseller, please submit your claim directly with that reseller.